CUSTOMER SERVICE MANAGER
Join the team!
We are Delamode Baltics – one of the leading logistics companies in the Baltic States, with a clear ambition to become a leading player in Europe. This ambition inspires us every day, drives us to achieve more, and pushes us beyond boundaries. Life at Delamode Baltics means new challenges, real solutions, and genuine relationships with our clients. Here, we are building a modern, forward-thinking international company that values teamwork and passion.
Atrodo, kad esi apsuptas (-a) rutinos? Atėjo laikas savo patirtį perkelti į kitą lygį ir užtikrinti savo bei Delamode Baltics sėkmę! Jei esi komunikabili, iniciatyvi ir į rezultatą orientuota asmenybė, kviečiame prisijungti prie mūsų klientų aptarnavimo vadybininkų komandos, kuri susideda iš motyvuotų profesionalų, turinčių ilgametę patirtį klientų aptarnavimo srityje.
1850-2640 €/month.
Before taxes. A performance-based bonus system.
For your trip with us:
International career opportunities
Partner discounts
Opportunities for improvement
Attractive salary
An environment open to ideas
Annual celebrations, themed parties
Motivating bonus system
A strong and supportive team
Got questions?
Let's talk:
What will your day look like?
You will coordinate client inquiries: receive requests, analyze customer needs, and prepare tailored pricing offers.
You will consult clients on transportation and logistics services, proposing the most efficient solutions based on their requirements.
You will provide professional customer service via phone, email, and in person, ensuring high-quality and timely support.
You will build and maintain long-term relationships with existing clients, as well as reach out to companies we have previously worked with to reconnect, present offers, and revive cooperation.
You will resolve various situations and challenges by working closely with the operations and transport management teams to ensure smooth service delivery.
What we offer:
A transparent salary and bonus system: a competitive salary and a clear performance-based bonus structure linked to achieved results.
Convenient office location: a comfortable, modern office in Naujamiestis.
Partner discounts: access to a wide range of partner discounts on various services and products.
A supportive team: colleagues who are always ready to help and answer your questions.
Plenty of team events: opportunities to take part in company events such as Oktoberfest, Halloween, quizzes, team challenges, and festivals.
Activities beyond work: tickets to LKL basketball games, active leisure time with the team, participation in marathons and various competitions (we even have an office football team!).
Development opportunities: access to various training programs, from professional skill development to learning new languages.
We expect that you:
Have a good command of English.
Hold a higher education degree.
Are a positive and proactive individual.
Are motivated and able to pursue goals independently.
Are results-oriented.
Have at least one year of experience in customer service.
Have experience in the transport or logistics sector (considered a strong advantage).
Thank you for your application. Only shortlisted candidates will be contacted.