Privacy and Cookie Policy

Purpose of processing

When is this relevant to you?

Categories of data processed for the stated purpose

Legal basis for processing

Are you obliged to provide us with your data and what are the consequences of not doing so?

Duomenstorage period

DuomenManager(s)

Conducting direct marketing

If you are our customer or have expressed your wish to receive offers from the Delamode Group, information about our services and changes to them, newsletters, news, promotions, events or other direct marketing information by email or telephone.

Name, surname, email address, phone number.

Your consent (Article 6(1)(a) GDPR).

Our legitimate interest in informing you about our services and changes to them (Article 6(1)(f) GDPR).

You do not have to, but we may not be able to provide you with information about Delamode Group services that may be relevant to you, changes to them or other news.

Each email sent to you will include an option to opt-out of direct marketing messages. You can also opt-out or withdraw your consent at any time by contacting the Delamode Group contact details listed in this Privacy Policy.

Your personal data will be processed for the purpose of direct marketing for a period of 5 years from the date of consent or the end of the relationship with you.

„Delamode Group company for direct marketing

Selection of staff or trainees and management of the database of candidates for a job or traineeship

If you have applied to us for a job or traineeship through an advertisement on our website, or on a specialised recruitment and job or traineeship search website, or through our recruitment partner.

Name, surname, date of birth, telephone number, e-mail address, residential address, CV (curriculum vitae), cover letter (if applicable), information on work experience, education, training, competences, current and former jobs, driving category and driving experience (where relevant for the job function for which you are applying), references, any other information you have provided voluntarily in your curriculum vitae and/or other documents you have provided.

Please note that your previous employers may be contacted and asked for their opinion on your qualifications, professional skills and personal qualities, in exercise of their right under the law on the protection of personal data. However, your current employer will not be contacted without your express prior consent.

In cases where you apply for a selection process for a specific job or traineeship advertised by us or our partner, we will process your personal data for the purpose of taking action at the candidate's initiative before the conclusion of the contract (Article 6(1)(b) GDPR).

In cases where you do not apply for a specific position, we will process your personal data on the basis of your consent (Article 6(1)(a) GDPR).

After the selection has been completed, we will retain your personal data on the basis of our legitimate interest in order to contact you in case of a need for a new employee and invite you to participate in a new selection or to make a job offer. (Article 6(1)(f) GDPR).

Providing your personal data to participate in the selection process is voluntary, but if you do not provide your data, we will not be able to assess your suitability and to conclude and execute the employment or traineeship contract.

You can object to the retention of your data after the end of the selection process, in which case we will delete your personal data and will not make future job offers unless you volunteer for a new selection process or resubmit your data. If you object to us keeping your data after the end of the recruitment process, please inform us by sending us your CV and other data, replying to an email or signing an information form during a meeting.

We may also take certain actions in the context of our statutory obligations in relation to our employment or practice relationship.

For the purpose of selection for a job or traineeship, we will process your personal data until we decide to recruit a specific candidate, until the end of his/her probationary period, or until we decide to close the selection without selecting any candidate. If you do not object to such processing of your data, we will keep your CV and other data submitted for the purpose of administering the candidate database for 3 years after the end of the recruitment process, after your consent has been given.

„Delamode Group company recruiting employees or trainees for a job or traineeship

Handling and administering complaints, claims, requests, enquiries

If you have made a complaint, claim, request, enquiry about the Delamode Group's services or any other matter, whether by email, in writing or otherwise.

Name, surname, telephone number, e-mail address, residential address, date of birth, place of work (if you represent a legal person), payment account details, the content of the enquiry (the event which is the subject of the enquiry, its circumstances, date, place, your request, demand or reply, the contents of the cargo, photographs, data contained in documents relating to the transport of the cargo), any other information contained in the request and the documents, annexes and any other information you provide in connection with the request.

When you make a request of your own free will, we process your personal data on the basis of your consent (Article 6(1)(a) GDPR).

Where we are obliged to deal with your request, we process your personal data on the basis of compliance with legal requirements (Article 6(1)(c) GDPR).

Where your request relates to the performance of a contract, we process your personal data on the basis of the performance of the contract (Article 6(1)(b) GDPR).

In the event of a potential or actual dispute, we process your personal data in our legitimate interest to clarify the circumstances and to deal appropriately with claims and complaints received (Article 6(1)(f) GDPR).

You are not obliged to do so, but failure to provide these data may result in your rights or legitimate interests not being exercised or not being exercised properly.

If the request you make relates to a potential dispute, potential damage, etc., your personal data may be stored for a maximum period of 10 years.

If the personal data relating to the request is not related to a potential dispute, it will be kept for 1 year from the date of the request.

„the Delamode group company to which you have made a complaint, claim, request, enquiry and/or which is handling it

Electronic communication

When you communicate electronically with the Delamode Group by email, chat applications and other electronic means.

Your email address or other electronic communications account address or telephone number, the content of correspondence and communications, and the documents and information you have provided in the course of the correspondence.

Where you freely choose to communicate electronically, we process your personal data on the basis of your consent (Article 6(1)(a) GDPR).

Where your electronic communications are related to the performance of a contract, we process your personal data on the basis of the performance of the contract (Article 6(1)(b) GDPR).

Where your electronic communications are related to the fulfilment of legal requirements applicable to us, we process your personal data on the basis of the fulfilment of legal requirements (Article 6(1)(c) GDPR).

You do not have to, but in this case we may not be able to perform the contract or provide you with the services properly.

If your electronic communication contains information relating to the performance of a contract or to the fulfilment of legal requirements applicable to us, your personal data may be stored for a maximum period of 10 years.

If other information and data is provided in the course of your electronic communication, it will be stored for 1 year from the date of the electronic communication.

„Delamode Group company with which you have electronic communications

Customer service

When you call us on the phone about Delamode Group services or other questions.

Telephone number, your details provided during the call.

We have a legitimate interest in ensuring and improving the quality of our customer service (Article 6(1)(f) GDPR).

You don't have to.

The data shall be kept for a maximum of 3 months.

„The Delamode Group company you call on the phone for customer service

Use of cookies

When you visit Delamode Group websites.

The personal data processed using cookies is specified in the section of this Privacy Policy „Use of cookies“.

Your consent (Article 6(1)(a) GDPR).

You do not have to, but if you refuse cookies, you may not be able to use all the services provided on the website, or some features may not work properly without them.

The data is stored in accordance with the time limits specified in the cookie list, as set out in the section of this Privacy Policy „Use of cookies“.

„The Delamode Group company whose website you are visiting

Use of social networks and promoting the Delamode Group's visibility on them

When you take actions on the Delamode Group's social media accounts (e.g. commenting on posts, responding to posts, messaging us, etc.).

„The Delamode Group has accounts on the following social networks:

- Facebook, whose privacy notice can be found at https://www.facebook.com/privacy/explanation;

- Instagram, whose privacy notice can be found at https://privacycenter.instagram.com/policy;   

- LinkedIn, whose privacy notice can be found at https://www.linkedin.com/legal/privacy/eu;

- Youtube, whose privacy notice can be found at https://policies.google.com/privacy.

Name, surname, account name, gender, country, photo, comments on the post, shares of the post, reactions to the post, tracking of the account, other data you provide to us.

The information you provide on social media (including comments, posts, reactions to posts, account tracking and other communications) is under the control of the social network operator. We recommend that you read the privacy notices of third parties and contact the service providers directly if you have any questions about how they use your personal data.

We also receive information about you when you use a social network, interact with the Delamode group on a social network, visit your account on a social network, or follow posts on a social network. The amount of data we receive depends on the account settings we have chosen, the agreements we have made with the social network manager to order additional services, and the cookies set by the social network manager.

Your consent (Article 6(1)(a) GDPR).

Our legitimate interests are to promote the visibility of the Delamode Group's business and activities (Article 6(1)(f) GDPR).

You do not have to, but if you do not use social networks, you may not be able to access information about the Delamode Group that is relevant to you.

Information on the retention periods of personal data is provided in the privacy policies of the social network operators.

Where we receive your personal data through social networks, we will keep it for 5 years (unless you withdraw your consent before then).

„Delamode Group company whose social media account you are visiting

Staff presentations

When we publicly (on the Delamode Group's website and/or social networks) present you as our employee, in order to increase the transparency, credibility, visibility and strengthen the relationship of the Delamode Group with its customers, partners and employees.

Name, surname, job title, length of service (professional experience) with the company, photo, other professional details.

Your consent (Article 6(1)(a) GDPR).

Our legitimate interests are to promote the visibility, experience and expertise of the Delamode Group's business and activities (Article 6(1)(f) of the GDPR).

You don't have to.

We will keep the data until the end of the employment relationship with you (unless you withdraw your consent before then).

„Delamode Group company where you are an employee

Video surveillance

When you're in the Delamode Group's offices, warehouses or other operational premises, you're in a CCTV field.

Video data (recordings), persons entering the surveillance field, time and date of collection of video data.

Our legitimate interest in protecting property and ensuring the safety of persons (Article 6(1)(f) GDPR).

You do not have to, but you will not have access to the Delamode Group's offices, warehouses or other business premises where video surveillance is carried out if you do not wish to have your personal data processed in relation to video.

Videos are kept for 30 days.

„Delamode Group company whose premises you are visiting

Access control

If you are entering or leaving the Delamode Group's areas of operation where entry/exit controls are in place.

Car registration plates.

Legitimate interest in controlling access to the Delamode Group's areas of operation (Article 6(1)(f) GDPR).

You do not have to, but in this case you will not be able to drive your car into areas of the Delamode Group's operations where entry/exit control is enforced.

The data shall be kept for a maximum of 3 months.

„Delamode Group company whose premises you are visiting

Receiving, storing and delivering freight

When you ship, store or receive cargo, or use the Delamode Group's related services, including the use of a cargo tracking system.

Name, surname, address, telephone number, email address, signature, title, place of work (if you represent a legal entity), cargo number, cargo location, cargo tracking system login, password and IP address, evidence of pick-up, storage and delivery, other information you have provided regarding pick-up, storage and delivery.

Pre-contractual actions at your request and performance of the contract (Article 6(1)(b) GDPR).

Certain processing activities may also be based on the fulfilment of statutory obligations, for example, to comply with legal obligations under accounting legislation (Article 6(1)(c) GDPR).

You must. If you do not provide your personal data, we will not be able to perform our contract with you and provide you with services.

We will retain your personal data for a maximum of 10 years after the goods have been accepted, stored or delivered.

„Delamode is a Delamode Group company that provides you with pick-up, storage and delivery services

Documentation of cargo damage/non-compliance

When damage/non-conformity is detected during the acceptance or delivery of your goods and we have to draw up a document to support the damage/non-conformity.

Name, surname, address, position, place of work (if you represent a legal entity), contents of the cargo damage/non-compliance document.

Enforcement of the contract (Article 6(1)(b) GDPR).

It is in our legitimate interest to ascertain the circumstances and to deal properly with claims and complaints received (Article 6(1)(f) GDPR).

You must. If you do not provide your personal data, we will not be able to perform our contract with you.

We will keep your personal data for 3 years from the date of the cargo damage/non-compliance document.

„Delamode Group company transporting or storing your cargo

Drawing up and executing contracts or orders, providing services

Where you and the Delamode Group enter into and perform contracts or orders for the provision of services by the Delamode Group or otherwise.

Name, surname, date of birth or personal identification number, title, place of work (if you represent a legal person), address, telephone number, email address, payment account details, signature, preferences relating to the provision of services, the contract you are entering into, any other data you provide when entering into the contract, and the data we receive in the performance of the contract.  

Pre-contractual actions at your request and performance of the contract (Article 6(1)(b) GDPR).

Certain processing activities may also be based on the fulfilment of statutory obligations, for example, to comply with accounting, tax and other legal obligations (Article 6(1)(c) GDPR).

You must. If you do not provide your personal data, we will not be able to identify you and enter into and perform a contract with you.

We will keep your personal data for a maximum of 10 years after the end of our contract with you.

„the Delamode Group company with which you are contracting or ordering

Invoicing for services rendered

When you use the Delamode group services.

Name, surname, address, job title, place of work (if you represent a legal entity), email address.

Enforcement of the contract (Article 6(1)(b) GDPR).

Compliance with statutory obligations relating to bookkeeping (Article 6(1)(c) GDPR).

You must. If you do not provide your personal data, we will not be able to perform the contract, provide you with the services and invoice you for the services provided.

We will keep your personal data for a maximum of 10 years from the date of the invoice.

„Delamode Group company that invoices for services rendered

Compliance with accounting requirements

When you book our services

Name, surname, address, time of payment, payment status, payment account number, payment amount, date of transfer, other data about you, if you so wish.

Compliance with statutory obligations relating to bookkeeping (Article 6(1)(c) GDPR).

You must. If you do not provide your personal data, we will not be able to perform the contract, provide you with the services and invoice you for the services provided.

The accounting documents shall be kept for 10 years from the date on which they are drawn up.

„Delamode Group company that has provided you with services

Building relations with third countries

When you represent another entity or person with whom the Delamode Group has a relationship, act as a contact person, communicate with us on business matters, represent your legal entity in entering into contracts with the Delamode Group.

Name, surname, email address, phone number, workplace, job title, signature, other information you have provided.

Enforcement of the contract (Article 6(1)(b) GDPR).

Our legitimate interest in maintaining relationships with other legal persons and third parties (Article 6(1)(f) GDPR).

You must. If you do not provide your personal data, we will not be able to enter into and perform a contract with you or conduct business with you.

We will keep your personal data for a maximum of 10 years after the end of the contract or relationship with you.

„A Delamode Group company with whom you have a relationship and communicate

Debt recovery and default management and administration

When you, as a customer of the Delamode Group or as a representative of our customer (a legal entity), delay or evade payment for services provided by the Delamode Group.

Name, surname, job title, address, telephone number, email address.

Our legitimate interest in obtaining payment for services rendered and in recovering debts (Article 6(1)(f) GDPR).

You don't have to.

We will retain your personal data for a maximum of 10 years after the termination of the contract or relationship with you and the fulfilment of the obligations, the recovery of the debt or a certificate of impossibility to recover the debt.

„a Delamode Group company to which you have an indebtedness or other outstanding obligations

Compliance with statutory requirements and protection of legal interests

Where we are involved in any legal proceedings involving you or where we need to provide information about you to comply with the law. 

We will process those of your personal data that are relevant to a specific legal proceeding or legal claim, including your name, documents from legal proceedings, other information that you provide to us or that we receive in the course of the legal proceeding.

Legitimate interest in representing the interests of the Delamode Group in legal proceedings (Article 6(1)(f) GDPR).

A legal obligation applies where we are required to provide information by law (Article 6(1)(c) GDPR).

You don't have to.

We will retain your personal data for 10 years from the termination of the contract or relationship with you, or for the statutory limitation or enforcement period from the date on which the decision of the court or authority enters into force or the legally binding decision is fully complied with.

„a Delamode group company that is involved in legal proceedings relating to you or enforcing legal requirements relating to you

Implementation of sanctions and other restrictive measures

When you send or receive goods from countries with import or export bans, or when your shipments may involve circumventing sanctions and other restrictive measures.

Name, surname, date of birth, nationality, e-mail address, address, telephone number, commodity code, result of a check against sanctions or other restrictive measures lists

We are subject to a legal obligation under laws implementing sanctions and restrictive measures (Article 6(1)(c) GDPR).

You must. If you do not provide your personal data, we will not be able to enter into and perform the contract with you.

We will keep your personal data for a period of between 2 years and 10 years, depending on the retention period set out in the legal act that imposes a legal obligation on us to implement sanctions and other restrictive measures. In the event that different legal acts provide for different retention periods for the same data, your data will be retained for the longest period specified.

„A Delamode Group company that transports or stores your cargo

Customs administration

When you book the carriage of goods subject to customs duties.

Name, surname, email, address, phone number, customs notifications, consignment number, composition of cargo, value of goods.

We are subject to a legal obligation under the customs legislation (Article 6(1)(c) GDPR).

You must. If you do not provide your personal data, we will not be able to perform the contract and provide you with services.

The data shall be kept for a maximum of 5 years.

„Delamode Group company that provides you with customs brokerage services

Improving services and assessing their relevance

When you use the Delamode group services.

Name, surname, email, address, phone number, type of goods, route of goods.

It is in our legitimate interest to ensure and improve the quality of the services we provide to you and to develop and create new services (Article 6(1)(f) GDPR).

You don't have to.

We will keep your personal data for a maximum of 6 months.

„The Delamode Group company whose services you use

Website traffic statistics i

When you visit the Delamode Group websites and accept statistical (analytical) cookies.

Device and browser information, date and time of visit, pages viewed, website interaction data, approximate location.

We collect this information using an automated tool called Google Analytics, which allows us to capture and analyse how visitors use the website.

Here you will find more information on how Google Analytics works and what information it allows you to collect and analyse - https://support.google.com/analytics/answer/11593727?hl=en  

Your consent (Article 6(1)(a) GDPR).

You don't have to. If you do not accept statistical (analytical) cookies, the functionality of the website will not be limited, but we will not be able to analyse your browsing behaviour and offer you the most relevant and relevant services.

You can deactivate the collection of data about you in Google Analytics at any time by following the information in this link: https://support.google.com/analytics/answer/181881?hl=en

The data shall be kept for a maximum of 14 months.

„The Delamode Group company whose website you are visiting

Capturing events in photos and videos

When you take part in events or photo shoots organised by Delamode.

Photos, videos of people taking part in events or photo shoots organised by Delamode.

Your consent (Article 6(1)(a) GDPR).

Our legitimate interest in disseminating information about the activities of the Delamode Group (Article 6(1)(f) GDPR).

You don't have to. If you do not wish to have your personal data processed for this purpose, you may choose not to participate in the event or express your explicit opposition to such processing of your data.

In the case of employee events and photo shoots, we will keep your personal data indefinitely, until you withdraw your consent.

Where we process your personal data on the basis of legitimate interest, we will retain it for 3 years from the date of your consent or until your consent is valid.

„Delamode Group company whose event or photoshoot you are participating in